Information Collected at Registration
Signing up at The Pokies uses an email and mobile number registration process. During testing, the form requested an email address, username, password, mobile number, date of birth, country and currency across two stages. Players also confirmed they were at least 18 years old and accepted the Terms and Conditions and Privacy Policy, with a separate consent option for promotional communications.
No identity-document upload appeared before account creation. The fields collected at this stage relate to setting up and identifying the account rather than full identity verification.
Email and Mobile Confirmation
A verification email was received after registration during testing. An SMS verification code was also requested as part of the mobile number check. These steps relate to confirming the contact details supplied during sign-up.
Players considering an account can review the current process on The Pokies online casino site before submitting personal details.
Why Phone Verification Matters
Phone verification is required before the A$10 welcome cash becomes available. This means mobile number confirmation is tied to bonus eligibility rather than being an optional step for new accounts.
When Identity Verification May Apply
Identity verification may be requested before a withdrawal is processed. This is a risk-based check rather than a fixed requirement applied to every account at sign-up.
Verification can be triggered in several situations, including:
- a first withdrawal request;
- a payment ownership check;
- a large or unusual transaction;
- inconsistent account details.
Documents That May Be Requested
When verification is required, players may be asked to provide specific documents to confirm identity, address and payment ownership. The documents that may be requested include:
- an Australian passport or driving licence;
- a utility bill or bank statement dated within 90 days;
- card, PayID, bank or crypto-wallet evidence confirming payment ownership.
A selfie or additional identity check may also be requested, and extra payment documents may be asked for on higher-value withdrawals.
Payment Ownership Checks
Payment ownership checks apply alongside identity verification. This separate check confirms that the payment method used to deposit or withdraw belongs to the account holder, rather than only confirming who the person is.
Effect on Withdrawal Timing
Standard document review typically takes 24 to 72 hours, though this is not a guaranteed timeframe for every case. Payouts may remain pending until identity and payment ownership checks are approved, and KYC review may add this review period before payout processing begins.
Operator and Contact Details
The Pokies is operated by Digibrite S.R.L. For questions relating to an account or the registration and verification process, support is available through 24/7 live chat and by email at support@thepokies.net.